CatchACard Terms of Service

Last updated: 21 October 2026

These Terms of Service ("Terms") govern your access to and use of the CatchACard website at https://catcha.cards, the CatchACard mobile applications, and all related features and services (together, the "Services"). The Services are operated by NextRare Asia Sdn. Bhd. (Company Registration No. 1692573-D), a company incorporated in Malaysia ("CatchACard", "we", "us" or "our").

Please read these Terms carefully. By creating an account, purchasing a pack, or otherwise using the Services, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

Supplier information

Business name: NextRare Asia Sdn. Bhd.
Company Registration No.: 1692573-D
Registered address: Level 8&9, Menara UAC, Jalan PJU 7/5, Mutiara Damansara, 47800, Petaling Jaya, Selangor, Malaysia
Business address: Level 8&9, Menara UAC, Jalan PJU 7/5, Mutiara Damansara, 47800, Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: 016-495 6927

1. Definitions

In these Terms:

"Account" means your registered CatchACard account.
"Card" means a physical collectible trading card, including a card that has been graded and encapsulated by a third-party grading company.
"Collection" means the Cards allocated to your Account.
"Diamonds" means the in-platform credits described in Section 5.
"Pack" means a digital pack sold through the Services which, when opened, allocates one or more Cards to your Account.
"Reference Value" means the indicative market value of a Card as displayed on the Services at a given time.
"Vault" means the secure storage facility where we hold Cards on behalf of users.

2. Eligibility

2.1 You must be at least 18 years old and have full legal capacity to enter into a binding contract under the laws of Malaysia to use the Services.

2.2 You may hold only one Account. Accounts are personal and may not be shared, sold, transferred or used on behalf of anyone else.

2.3 You must not use the Services where doing so would breach any law that applies to you, including if you are located outside Malaysia. You are responsible for checking and complying with the laws of your location.

2.4 We may at any time ask you to verify your identity, age, address or source of funds. We may refuse registration, or restrict features until verification is complete to our reasonable satisfaction.

3. Your Account

3.1 You must provide accurate, current and complete information when registering and keep it up to date.

3.2 You are responsible for keeping your login credentials confidential and for all activity that takes place under your Account, except where caused by our own failure. Tell us immediately at [email protected] or our WhatsApp customer support if you suspect unauthorised use.

3.3 We may reject or change any display name that is offensive, misleading, impersonates another person or infringes someone else's rights.

4. How CatchACard Works

4.1 Packs. Each Pack listing shows its price, the pool of Cards that may be drawn, and the probability (odds) of drawing each Card or tier of Cards. These disclosures form part of the offer at the time you purchase.

4.2 Opening a Pack. When you purchase and open a Pack, the result is determined by our provably fair system. You may read more about how we ensure pulls are fair and unbiased in the "Provably Fair Proof" section at https://catcha.cards/account/verify. We also provide the computed result of each pull, along with the calculation process and the hashed (scrambled) key, so that you can independently verify the results. We do not adjust outcomes for any individual user. Each Card drawn corresponds to a specific physical Card in our inventory, which is then allocated to your Collection.

4.3 Your options after a draw. Once a Card is in your Collection, you may:

(a) keep it in the Vault;
(b) request delivery of it under Section 8; or
(c) where available, sell it back to us for Diamonds under Section 7.

4.4 Reference Values. Reference Values are estimates based on sources such as recent public sales and are shown for information only. They are not an offer, guarantee or professional valuation, and actual market prices may be higher or lower. The price of a Pack may be more than the Reference Value of the Cards you receive from it.

4.5 Entertainment, not investment. The Services are a collectibles and entertainment experience. Nothing on the Services is financial or investment advice. Please only spend what you can comfortably afford.

4.6 Changes to a Pack pool. When a Card in a Pack's pool is drawn, withdrawn or otherwise becomes unavailable, we may update the pool and odds. Updates only apply to purchases made after the updated information is displayed.

5. Diamonds, Prices and Payment

5.1 What Diamonds are. Diamonds are CatchACard's in-platform credits. Packs, shipping and other Services are priced in Diamonds, and Diamonds can only be used on the Services.

5.2 Getting Diamonds. You can buy Diamonds in the bundles and at the prices shown on the Services. Prices for Diamond bundles are shown in Ringgit Malaysia (RM). You may also receive Diamonds from buybacks (Section 7), authenticity remedies (Section 9.3) and promotions (Section 10). Diamonds received through promotions are "Bonus Diamonds".

5.3 Payment. Payments for Diamonds are processed by third-party payment providers, whose own terms also apply. We do not store your full card details.

5.4 What Diamonds are not. Diamonds are virtual credits used solely within the Service to access eligible features and make eligible in-Service purchases. Diamonds have no independent monetary value, and are not legal tender, are not a deposit or stored-value account, and cannot be transferred, sold, exchanged for cash, or withdrawn, except when expressly permitted by CatchACard or required by applicable law.

Nothing in this Section limits any refund right expressly provided under these Terms, applicable consumer protection law, or the rules of the applicable payment platform. Where a refund is approved, it will ordinarily be processed as a reversal or refund of the original payment, rather than a cash redemption of Diamonds.

5.5 Bonus Diamonds. Bonus Diamonds may be subject to conditions and expiry dates stated in the relevant promotion. When you spend Diamonds, Bonus Diamonds are used first.

5.6 Expiry. Purchased Diamonds do not expire while your Account remains active.

5.7 Price changes. We may change the price of Diamond bundles, or the number of Diamonds needed for any Pack or Service, at any time. Changes do not affect Diamonds you have already bought or purchases you have already completed.

5.8 Chargebacks. If you raise a chargeback or payment reversal for a Diamond purchase we properly fulfilled, we may suspend your Account, deduct the related Diamonds, reverse Cards obtained with them, and recover any amount owed to us.

5.9 Obvious errors. If a price, odds disclosure or Reference Value is displayed with an obvious error, we may cancel the affected transaction and return the Diamonds you spent (or, for a Diamond purchase, refund the amount you paid to your original payment method).

6. Refunds

6.1 A Pack is opened and its contents allocated to you immediately upon purchase. For that reason, Pack purchases are final and non-refundable once opened, including where you are unhappy with the Cards drawn.

6.2 If a technical failure on our side prevents a Pack from opening properly or a Card from being allocated, we will, at our option, complete the allocation, re-open the Pack, or return the Diamonds you spent.

6.3 Refunds of Diamond Purchases.

6.3.1 Purchased Diamonds. Subject to applicable law and this Section, a User may request a refund for a Diamond purchase made directly from CatchACard within fourteen (14) days of the original purchase date. The User must submit the request through the designated support channel and provide reasonable information necessary to identify and verify the transaction. Any refund approved under this Section must relate to the full original purchase transaction and is not limited to, or calculated based on, the remaining unused Diamond balance.

6.3.2 No Partial Refunds. Partial refunds of a Diamond purchase are not permitted. A User may not request or receive a refund for only part of a Diamond purchase, including any unused Diamonds remaining from that purchase. For example, if a User purchases 5,000 Diamonds in a single transaction and subsequently spends 100 Diamonds from that purchase, the remaining 4,900 Diamonds cannot be refunded separately. The User is not entitled to a refund calculated by reference to those remaining 4,900 Diamonds. Any refund approved under this Section must be for the full amount of the original purchase transaction, subject to applicable law and the other provisions of these Terms. Where a purchase includes both purchased and Bonus Diamonds, CatchACard will use its transaction records to identify the original purchase transaction and determine the applicable refund, if any.

6.3.3 Diamonds Already Used. Except where required by applicable law or where a refund is otherwise expressly required under these Terms, Diamonds already spent or consumed are not refundable solely because a User changes their mind, no longer wishes to use the Service, or is dissatisfied with a purchase that was properly delivered and performed. The fact that some Diamonds from a purchase have been spent does not entitle the User to a partial refund of the remaining Diamonds. Any refund entitlement remains subject to applicable law and the requirement that refunds under this Section be assessed against the original purchase transaction.

6.3.4 Bonus Diamonds. Bonus, promotional, complimentary, or otherwise free Diamonds are not refundable and have no cash value, except where applicable law requires otherwise.

6.3.5 Refund Method. Approved refunds will ordinarily be returned to the original payment method and processed through the original payment provider where reasonably possible. Refunds may take additional time to appear in the User's account depending on the payment provider. CatchACard will not charge a refund administration fee where prohibited by law or applicable payment-platform rules.

6.3.6 No Double Recovery. A User is not entitled to receive both a refund and continued use of the same refunded Diamonds. Where a refund is approved, CatchACard may deduct or remove the corresponding Diamonds from the User's balance to the extent permitted by applicable law. Where Diamonds have already been consumed, CatchACard may make an appropriate adjustment only to the extent permitted by applicable law and the circumstances of the transaction. Nothing in this Section entitles a User to a partial refund of a Diamond purchase.

6.3.7 Mandatory Rights. Nothing in this Section excludes or restricts any refund, cancellation, withdrawal, or other right that cannot lawfully be excluded or restricted under applicable law. Where mandatory law or the rules of an applicable payment platform provide a more favourable right, those requirements will prevail.

7. Buyback

7.1 Where offered, you may sell a Card in your Collection back to us for the number of Diamonds displayed at the time of your request. This is calculated as a specified percentage of the Card's Reference Value (which varies depending on the applicable Pack value, as published on our website), less any applicable processing fee shown (the "Buyback Amount").

7.2 Buyback is available for 7 days after the Card is allocated to your Collection.

7.3 Once you confirm a buyback, it is final. Ownership of the Card passes back to us and the Buyback Amount is credited to your Account in Diamonds.

7.4 We may change buyback rates or fees, or suspend buyback for any Card or category, at any time. Changes do not affect buybacks you have already confirmed.

7.5 Buyback is not available for Cards that have been shipped or are pending shipment.

8. Vault Storage and Delivery

8.1 Ownership. Ownership of a Card passes to you when it is allocated to your Collection. While a Card is in the Vault, we hold it on your behalf and take reasonable care of it.

8.2 Storage. Vault storage is currently free of charge. If we introduce storage fees, we will give you at least 30 days' notice before they apply.

8.3 Delivery requests. You may request delivery of Cards in your Collection to any address in Malaysia. Shipping fees, available methods and estimated delivery times are shown before you confirm. We may set a minimum number or value of Cards per shipment.

8.4 Your details. You are responsible for providing a complete and accurate delivery address and recipient details. We are not responsible for loss or delay caused by incorrect details, and re-delivery may be charged.

8.5 Delivery times. Delivery times are estimates only.

8.6 Risk in transit. Risk of loss or damage to a Card passes to you when we hand it to the carrier.

8.7 Condition on arrival. Please check your delivery when it arrives. If a Card arrives damaged or is not the Card allocated to you, contact us within 48 hours of delivery with photos and, where possible, an unboxing video.

9. Authenticity and Condition of Cards

9.1 We source Cards through channels we believe to be reputable and take reasonable steps to confirm authenticity. Where a Card is described as graded, the grade is the independent opinion of the stated grading company (for example, PSA, BGS or CGC). We do not re-grade Cards and are not responsible for a grading company's assessment.

9.2 Card images on the Services are scans or photographs used for identification. The physical Card may differ slightly, for example in colour or minor wear on the grading case.

9.3 If a Card we supplied is shown, to our reasonable satisfaction, to be counterfeit or materially different from its description, we will at our option replace it with a Card of equivalent Reference Value or credit Diamonds equal to its Reference Value, at the conversion rate in Section 7.1, to your Account.

10. Promotions and Referrals

10.1 We may offer welcome packs, discounts, free Packs, Bonus Diamonds, referral rewards and other promotions. Each promotion may have its own terms, which apply in addition to these Terms.

10.2 Unless stated otherwise, promotions are limited to one per person, household, device and payment method, have no cash value, and cannot be combined with other offers.

10.3 Referral rewards are earned only when a genuine new user signs up with your referral code and meets the qualifying requirements. Self-referrals, referrals through fake or duplicate accounts, and spam are prohibited.

10.4 We may change or end any promotion at any time, and may withhold or reverse rewards obtained through abuse or breach of these Terms.

11. Responsible Play

11.1 We want CatchACard to stay fun.

11.2 If you feel your spending is becoming a problem, please stop and reach out for support.

12. Prohibited Conduct

You must not:

(a) create or operate more than one Account, or use another person's Account;
(b) use bots, scripts or other automated tools to access or interact with the Services;
(c) exploit any bug, error or vulnerability. You must report any you discover to us promptly, and we may reverse any outcome obtained through one;
(d) use stolen, unauthorised or third-party payment methods, or engage in fraud or money laundering;
(e) use a VPN or other means to disguise your location in order to get around restrictions;
(f) reverse-engineer, decompile, scrape, or interfere with the Services or their security;
(g) buy, sell, rent or transfer Accounts or Diamonds;
(h) harass other users or our staff, or post unlawful, offensive or infringing content; or
(i) use the Services in any other way that breaks the law or these Terms.

13. Suspension and Termination

13.1 You may close your Account at any time by contacting us. Before closing, you should request delivery of or sell back your Cards and use any remaining Diamonds. Unused Diamonds are forfeited when you close your Account, except where the law requires otherwise.

13.2 We may suspend, restrict or terminate your Account, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraud or abuse, or where required by law. We may freeze Diamonds and Cards while we investigate.

13.3 If we terminate your Account for any reason other than your breach, fraud or abuse, you will have 30 days to request delivery of your Cards (with shipping at your cost), and we will refund any unused purchased Diamonds at the price you paid for them.

13.4 If we terminate your Account because of fraud, abuse or material breach, we may cancel Bonus Diamonds, deduct Diamonds or reverse transactions obtained improperly, and set off amounts needed to cover our losses, to the extent permitted by law.

13.5 If your Account is inactive for 24 months, we will try to contact you using your registered details before taking any action. Any remaining Cards and Diamonds will then be dealt with in accordance with applicable law.

14. Intellectual Property

14.1 The Services, including their software, design, text, graphics, logos and the CatchACard name, are owned by or licensed to us. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Services for their intended purpose.

14.2 Third-party trademarks. Pokémon and all related names, characters and marks are trademarks of their respective owners, including Nintendo, Creatures Inc., GAME FREAK inc. and The Pokémon Company. All third-party names, trademarks and Card images shown on the Services belong to their respective owners and are used only to identify the Cards offered. CatchACard is an independent platform and is not affiliated with, sponsored by or endorsed by any of those owners.

15. Content You Share

15.1 If you submit content through the Services (such as a display name, avatar, review or comment), you grant us a worldwide, royalty-free licence to use, reproduce and display it in connection with the Services. You confirm that you have the right to grant this licence.

15.2 We may display notable pulls, together with your display name, in public feeds, leaderboards and on our social media channels.

16. Third-Party Services

The Services rely on and may link to third parties, including payment providers, shipping carriers, grading companies and social sign-in providers. Their own terms and privacy policies apply to your use of their services. To the extent permitted by law, we are not responsible for their acts or omissions.

17. Disclaimers

17.1 To the maximum extent permitted by law, the Services are provided "as is" and "as available". We do not promise that the Services will be uninterrupted, error-free or secure.

17.2 We make no promise about the current or future market value of any Card, or that any Card can be resold at any particular price.

17.3 All implied terms, conditions and warranties are excluded to the maximum extent permitted by law. This does not affect any guarantee you have as a consumer under the Consumer Protection Act 1999 that cannot be excluded.

18. Limitation of Liability

18.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law.

18.2 Subject to Section 18.1, we are not liable for any indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from changes in the market value of Cards.

18.3 Subject to Section 18.1, our total liability to you for all claims arising from or relating to the Services or these Terms is limited to the greater of (a) the total amount you paid us in the six (6) months before the event giving rise to the claim, and (b) RM 100.

18.4 For loss of or damage to a specific Card while in our custody, our liability is limited to that Card's Reference Value at the time of the loss or damage.

19. Indemnity

You agree to indemnify us against any claims, losses, liabilities and costs (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services, except to the extent caused by our own fault.

20. Changes to the Services and These Terms

20.1 We may update these Terms from time to time. For material changes, we will give you at least 14 days' notice by email or in-app notification before they take effect. If you continue to use the Services after that date, you accept the updated Terms. If you do not agree, you should stop using the Services and close your Account under Section 13.1.

20.2 We may modify, suspend or discontinue any part of the Services. If we discontinue the Services entirely, we will give you reasonable notice and an opportunity to request delivery of your Cards, and we will refund any unused purchased Diamonds at the price you paid for them.

21. Governing Law and Disputes

21.1 These Terms are governed by the laws of Malaysia.

21.2 If you have a complaint, please contact us first at [email protected] or through the WhatsApp support channels made available upon account creation, so that we may attempt to resolve the issue. We aim to respond within three (3) business days.

21.3 If a dispute cannot be resolved informally, it will be subject to the jurisdiction of the courts of Malaysia. If you are a consumer, you may also bring a claim before the Tribunal for Consumer Claims Malaysia, within the limits of its jurisdiction.

22. General

22.1 Entire agreement. These Terms, our Privacy Policy, and any Pack rules or promotion terms displayed on the Services make up the entire agreement between you and us about the Services.

22.2 Electronic contract. These Terms form an electronic contract, and you agree that your acceptance by electronic means is valid and binding, including under the Electronic Commerce Act 2006.

22.3 Severability. If any part of these Terms is found invalid or unenforceable, the rest remains in full force.

22.4 No waiver. If we do not enforce a right straight away, we have not waived it.

22.5 Assignment. You may not transfer your rights or obligations under these Terms. We may transfer ours to a related company or to a successor to our business.

22.6 Events beyond our control. We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, carrier or postal disruptions, epidemics, government action, or failures of utilities or internet services.

22.7 Language. If these Terms are translated, the English version prevails to the extent of any inconsistency, as far as the law allows.

22.8 Notices. We may send you notices by email to your registered address or through the Services.

23. Contact Us

Company: NextRare Asia Sdn. Bhd. (Company Registration No. 1692573-D)
Address: Level 8&9, Menara UAC, Jalan PJU 7/5, Mutiara Damansara, 47800, Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: 016-495 6927