CatchACard Shipping & Delivery Policy

Last updated: 21 October 2026

This Shipping & Delivery Policy governs all requests for physical delivery of collectible trading cards ("Cards") allocated to your Account on the CatchACard platform (the "Services"), operated by NextRare Asia Sdn. Bhd. (Company Registration No. 1692573-D) ("Company", "we", "us"). By submitting a delivery request under Section 8 of the CatchACard Terms of Service, you explicitly agree to the terms below.

1. Delivery Options, Limits & Processing

Discretionary Processing: Delivery options, available carriers, and transit fees are displayed prior to confirmation. We reserve the right to select or change carriers at our sole discretion.
Minimum Delivery Thresholds: We reserve the right to establish minimum quantity or value thresholds before a delivery request will be processed.
Tracking Disclaimers: Tracking numbers will be provided upon dispatch. Tracking information may take up to seven (7) working days to display active updates on the courier’s portal. The Company is not liable for carrier tracking outages, delayed portal updates, or inaccurate carrier estimates.

2. Malaysia Domestic Shipping

Estimates Only: Domestic shipping within Malaysia typically takes 9 to 10 working days following dispatch. All stated timelines are strictly non-binding estimates.
No Delay Liability: The Company accepts no liability for delivery delays caused by courier operations, weather, festive periods, or events beyond our control.

3. User Address Accuracy & Redelivery Fees

Finality of Address Input: You are solely responsible for ensuring the absolute accuracy of the recipient name, phone number, and delivery address.
Misdelivery Waiver: The Company is not liable for loss, delay, misdirection, or non-delivery resulting from incomplete or inaccurate address details. Any redelivery or return fees levied by carriers will be billed directly to you.
Conclusive Delivery: Once a parcel is marked as "Delivered" according to carrier tracking records, delivery is conclusively deemed complete and fulfilled. The Company holds zero liability for post-delivery theft, porch piracy, or loss.

4. Exclusion of Risk and Default Waiver

Absolute Handover of Risk: Risk of physical loss, theft, damage, or destruction passes entirely to you immediately upon handover of the parcel to the carrier.
Uninsured Shipments: All shipments are dispatched without third-party insurance. The Company bears no financial liability or duty of compensation whatsoever for transit loss or damage. Any assistance provided to inquire with the courier is strictly voluntary and non-binding.
Mandatory Unboxing Video Requirement: To report a wrongly fulfilled item, you must email [email protected] within 24 hours of delivery with clear photos and a single, continuous, unedited unboxing video showing the unopened parcel seal through to item inspection. Failure to provide an unboxing video fully waives any claim for wrong item delivery.
Statutory Limit: Nothing herein limits rights under the Consumer Protection Act 1999 that cannot lawfully be excluded.

5. Disclaimer of Product Images & Graded Items

Illustrative Images: Platform scans or photos are for reference only. Physical cards or slab cases may exhibit minor visual variances.
Textual Terms Prevail: Written specifications (title, set, card number, grade) strictly override visual representations.
Grading Assessment Disclaimer: Third-party slab grades (PSA, BGS, CGC) reflect the third party's sole opinion. The Company does not guarantee, regrade, or accept liability for third-party slab conditions or grading decisions.

6. Vault Inventory Unavailability

If an allocated Card becomes unavailable prior to shipment, the Company's liability is strictly limited to canceling the shipping request and issuing an equivalent credit of the Card’s Reference Value in Diamonds to your Account.

7. Contact Us

Company: NextRare Asia Sdn. Bhd. (Company Registration No. 1692573-D)
Email: [email protected]